1. Policy Overview
Easy Reschedule Available
We understand plans change! At Tripsy Holiday, we offer easy rescheduling at no extra cost — so before cancelling, always ask about rescheduling first.
This Refund and Cancellation Policy applies to all bookings made directly at tripsyholiday.com or via WhatsApp/call with Tripsy Holiday. Bookings made through third-party platforms are subject to those platforms' policies.
All bookings require an advance payment at the time of booking. The advance amount varies by package (₹200–₹10,000 depending on the package). The balance is paid at check-in.
2. Cancellation by Guest
| Cancellation Time |
Camping & Cottages |
Pearl Villa |
| 7+ days before check-in |
✅ Full advance refund |
✅ 75% advance refund |
| 3–6 days before check-in |
⚠️ 50% advance refund |
⚠️ 50% advance refund |
| 1–2 days before check-in |
❌ No refund |
❌ No refund |
| Same day / after check-in |
❌ No refund |
❌ No refund |
💡 Pro Tip — Reschedule Instead!
Instead of cancelling, you can reschedule your booking for free up to 48 hours before check-in. See Section 3 for reschedule policy.
3. Reschedule Policy
✅ Free Rescheduling Available
Tripsy Holiday offers free rescheduling — this is one of our most loved features!
- Free reschedule: Available up to 48 hours before your check-in date, subject to availability.
- How many times: You can reschedule up to 2 times per booking at no extra charge.
- Validity: Rescheduled booking must be used within 6 months of original booking date.
- Reschedule after 48 hours: Possible but subject to availability and a ₹200 admin fee per person.
- How to reschedule: WhatsApp us at +91 93590 35359 with your booking reference and preferred new date.
4. No Show Policy
⚠️ No Show = No Refund
If you do not arrive on your check-in date and do not inform us in advance, your advance payment will be forfeited.
If you are running late or cannot make it, please WhatsApp us as early as possible. We will try our best to accommodate you on the same date or help you reschedule.
Check-in time is 3:00 PM. If you arrive after 9:00 PM without prior intimation, we cannot guarantee your booking will be held.
5. Cancellation by Tripsy Holiday
In rare circumstances, Tripsy Holiday may need to cancel bookings due to:
- Extreme weather conditions (severe storms, flooding, government alerts)
- Natural disasters or force majeure events
- Government or authority orders restricting access
- Unavoidable operational issues
✅ Full Refund Guaranteed
If Tripsy Holiday cancels your booking for any reason, you will receive a full advance refund within 5–7 business days, OR a free reschedule on a date of your choice — whichever you prefer.
6. Refund Process
- Refund mode: Refunds are processed to the original payment method (UPI, bank transfer or Razorpay).
- Timeline: Approved refunds are processed within 5–7 business days. Bank processing may take additional 2–3 days.
- How to request: WhatsApp +91 93590 35359 with your booking reference number and cancellation request.
- Razorpay payments: Refunds via Razorpay are subject to Razorpay's processing timeline (usually 5–7 business days).
- Cash payments: If advance was paid in cash, refund will be via UPI or bank transfer.
Questions About Your Booking?
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