1. Who We Are
Tripsy Holiday operates Pawna Lake camping, cottage and villa booking services at Thakursai, Pawana Nagar, Lonavala, Maharashtra 410406. Our website is tripsyholiday.com.
We are committed to protecting your privacy and handling your data transparently and securely.
2. Data We Collect
We collect the following information when you make a booking or contact us:
- Personal details: Full name, phone number, email address
- Booking details: Check-in/check-out dates, number of guests, package selection, special requests
- Payment details: Razorpay payment ID and order ID (we do not store card numbers or UPI credentials)
- Communication data: Messages sent via our contact form or WhatsApp
- Technical data: IP address, browser type, pages visited (via Google Analytics, if enabled)
3. How We Use Your Data
- Booking confirmation: To confirm your booking and send you details via email/WhatsApp
- Communication: To respond to your queries and send booking reminders
- Payment processing: To process advance payments via Razorpay
- Service improvement: To understand how guests use our services and improve them
- Marketing: Only if you have opted in — we may send offers or updates. You can opt out any time.
✅ We Never Spam
We do not sell your data. We do not send unsolicited messages. Your phone number and email are used only for booking-related communication.
4. Data Sharing
We do not sell, rent or share your personal data with third parties except:
- Razorpay: For payment processing. Razorpay's privacy policy applies to data shared with them.
- Google Analytics: Anonymised usage data for website analytics (if enabled).
- Legal requirement: If required by law or government authority.
We do not share your contact details with any marketing companies or third parties for advertising purposes.
5. Cookies
Our website uses minimal cookies for:
- Session management: To keep you logged in to your customer dashboard
- Analytics: Google Analytics cookies (anonymised) to understand website traffic
- Preferences: To remember your booking preferences
You can disable cookies in your browser settings. Some features may not work correctly with cookies disabled.
6. Data Security
- All data is transmitted over HTTPS (SSL encrypted)
- Payment data is processed by Razorpay — PCI DSS compliant
- We do not store credit card, debit card or UPI credentials
- Access to customer data is restricted to authorised staff only
- We regularly review our security practices
7. Your Rights
You have the right to:
- Access: Request a copy of your personal data we hold
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your personal data (subject to legal and booking obligations)
- Opt-out: Opt out of marketing communications at any time
To exercise these rights, contact us at contact@tripsyholiday.com or WhatsApp +91 93590 35359.
Questions? We're Here!
Contact us anytime for privacy or booking queries.